The belief that service is one of the primary goals in any establishment should be emphasized. But it should also be reiterated that service alone is not enough. As service professionals we have to delineate our core values and beliefs so that we can have a clearer view of what we should do in any case.
The more you know of your establishment’s core values, the more you will know how to perform your job well.
Core values and beliefs may vary from place to place, but the list below is the framework for which all core values should be based upon.
1. The primary reason for the existence of your establishment is serving the needs of the guests.
Service and serving guests is the reason why the serving department exists. Be it stewarding or the food and beverage department, everyone in the team is deemed to serve to needs of the guests.
2. The members of the staff are the key resource through which the team can accomplish their objectives.
As member of the staff, be reminded that you are an important resource of your establishment. This means that your presence and punctuality is highly valued. As a team member, you are also expected to function as part of the group and not as an individual.
3. Trust, loyalty, co-operation, confidence, integrity, enthusiasm, pro-active attitude, discipline and personal accountability are all key traits the staff possess to ensure the success of your establishment.
All these positive trait all boils down to being trustworthy and loyal to your establishment. Honesty also comes to mind when reading the traits listed above. These traits are key to make customers trust your establishment no matter who they are and what their expectations may be.
4. Professionalism is the means to achieve a harmonious culinary environment and to provide an outstanding service to the guests.
Professionalism means punctuality, cleanliness, and the ability to serve at the utmost no matter what the obstacle. Professionalism means to work harmoniously with your team mates and with other departments. Avoid conflict with other people as much as you an by becoming a team player.
5. As hospitality operators you have an obligation to act in an environmentally responsible manner and to support social, cultural and health systems.
Think green and healthy always. As hotel workers you are expected to follow the operations manual of a green establishment. Social and cultural sensitivity should be exercised always. Cleanliness should always be maintained.
6. Effective, mission focused partnerships with suppliers, media and the community are key to your concepts success.
Be ready and put your best feet forward in any partnership. As per the operations manual, you will be expected to be a team player not just with other departments but also with suppliers, media, and the community.
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